Returns Policy

When it comes to exchange and refunds, we want to make the process as simple and seamless as possible. That is why we will happily provide you with a full refund or exchange within 30 days from the time of purchase, on the basis that the product is in its original condition, that is, unwashed, unworn, with its original tags attached and in a re-saleable condition (it must not have been altered or damaged in any way).

If you would like to begin the process of a refund or exchange, you can do so by contacting us via our Help Centre. Once we have received your item, and all terms and conditions of our policy are verified, we will process your refund as efficiently as possible. We will return the original cost of the item into the account from which the purchase was made.

Kindly note: Lorenzé Collection will not cover the cost associated with shipping your refunded or exchanged purchases. In addition, Lorenzé Collection has the right to refuse a refund or exchange if these terms and conditions are not met.

There is no exchange or refund provided on sale or discounted items as well as E-Gift cards. The returns policy relates specifically to full price purchases.